A. Tentang Resort / About the Resort
Chemerkaw Resort terletak di Kampung Peruas Ulu Dong, 27600 Raub, Pahang – kira-kira 90 minit memandu dari Kuala Lumpur.
Chemerkaw Resort is located at Kampung Peruas Ulu Dong, 27600 Raub, Pahang – about a 90-minute drive from Kuala Lumpur.
Kami menawarkan suasana semula jadi dengan sungai, air terjun, kolam renang, aktiviti kayak, memancing, dan penginapan yang selesa.
We offer a natural setting with a river, waterfall, swimming pool, kayaking, fishing, and comfortable accommodations.
Ya, kami menyediakan bilik untuk keluarga, kawasan permainan, dan aktiviti sesuai untuk semua peringkat umur.
Yes, we provide family rooms, play areas, and activities suitable for all ages.
B. Tempahan & Polisi / Booking & Policy
Tempahan boleh dibuat melalui laman web rasmi atau hubungi kami melalui telefon/e-mel.
Bookings can be made through our official website or by contacting us via phone/email.
Ya, kebanyakan tempahan memerlukan deposit untuk pengesahan.
Yes, most bookings require a deposit for confirmation.
Pembatalan 7 hari sebelum tarikh check-in biasanya mendapat bayaran balik penuh.
Cancellations made 7 days before check-in usually receive a full refund.
C. Keselamatan & Geopolitik / Safety & Geopolitics
Ya, Malaysia adalah destinasi yang stabil secara politik dan Pahang jauh dari zon konflik.
Yes, Malaysia is politically stable and Pahang is far from any conflict zones.
Musim hujan biasanya antara November–Januari, aktiviti luar disesuaikan mengikut keadaan cuaca.
The rainy season is usually between November–January, and outdoor activities will be adjusted accordingly.
Tidak, Malaysia mengamalkan dasar luar yang neutral dan kekal aman.
No, Malaysia practices a neutral foreign policy and remains peaceful.
D. Akses & Pengangkutan / Access & Transportation
Dari KLIA, anda boleh menaiki kereta sewa atau e-hailing (anggaran 2–2.5 jam).
From KLIA, you can rent a car or take an e-hailing service (about 2–2.5 hours).
Bas ke bandar Raub tersedia, kemudian sambung teksi atau e-hailing.
Buses are available to Raub town, then take a taxi or e-hailing service.
E. Budaya & Etika Tempatan / Local Culture & Etiquette
Tiada kod ketat, tetapi pakaian sopan digalakkan.
No strict code, but modest clothing is encouraged.
Kami tidak menjual alkohol, tetapi dibenarkan untuk kegunaan peribadi di bilik.
We don’t sell alcohol, but guests may bring it for private use in their rooms.
Hormati adat tempatan, elakkan tingkah laku yang menyinggung agama/budaya.
Respect local customs, avoid behavior that may offend religious or cultural norms.
F. Kesihatan & Kecemasan / Health &
Emergency
Ya, klinik di Raub (±20 minit) dan hospital daerah (±30 minit).
Yes, a clinic in Raub (±20 mins) and a district hospital (±30 mins).
Tiada vaksin wajib, tetapi ikut saranan WHO.
No mandatory vaccines, but follow WHO recommendations.